How I.T. Helps Our Clients' Work

The National Trust utilises Oracle E-Business Customer Relationship Management (CRM) Modules to manage its direct debit collection for its extensive membership base of 5.6 million members, as well as the management of donations from the wider public. Their in-house functional and technical delivery development team were finding it difficult to manage the amount of support and change work that was being directed at them. Claremont was seletected as their new partner for the delivery of DBA and Hosting for the CRM System.

Claremont seamlessly migrated PPL from their previous Tier 1 Oracle hosting provider to Claremont’s own Hosting environment. This included Managed Services for all DBA activities, patching, upgrades, back-ups and first-line product support. PPL moved due to slow, inflexible and costly service. This move helped PPL to save half a million pounds over three years and receive more responsive service.

Suffolk County Council is a long-term user of Oracle technology, with established and mature databases supporting many of its critical systems. In the last ten years, the public sector has been subject to demanding budget cuts and Suffolk County Council has been faced with significant challenges to maintain support for critical services to the local community. In 2017, it was clear that under-supported Oracle systems required a Managed Services approach and technical support from an experienced external provider.

Claremont worked with Unite Students to design an accommodation booking and maintenance solution, based on Oracle’s E-Business Suite which was integrated with Unite Students’ existing back-office Oracle Financials system. This robust and scalable solution provided greater functionality, integration and efficiencies for the room booking lifecycle. As well as supporting a planned revenue growth, it also moved the business successfully from paper base to online tenancies.