Oracle EBS Extended Managed Services

Oracle Extended
Managed Services

Oracle E-Business Extended Managed Services

Oracle E-Business R12.1 Support ended in December 2021. From January 2022, Oracle will no longer provide new fixes and security updates. Customers running Oracle E-Business R12.1 will potentially face a drop in their Oracle support services, even when they continue to pay Oracle's support fees.

Our Extended Managed Services provides support for customers who are no longer receiving Oracle’s Premier software maintenance and support services. For customers using Oracle E-Business R12.1 post-2021 and maintaining an Oracle Sustaining Support & Maintenance subscription, we will deliver a subset of our Extended Managed Services to fill the gaps left by Oracle’s Sustaining Support. This is delivered as a Managed Service and benefits from our UK delivery, ITIL-based processes, 24/7 Service Desk, Service Management, and comprehensive SLAs including incident resolution times.

What does the Extended Managed Service include?

Support from January 2022 for all severities of incidents relating to customisations, performance issues, data corruption, integrations, standard BI Publisher & Oracle reports output and product fixes for Oracle EBS 12.1.3 and the underlying technology stack. 

Limited to customers using: 

  • EBS for UK or/& Ireland organisations with an English language installation only 
  • R12.1.3 of Oracle e-Business Suite with recent CPU and RUPs applied (< 12 months) 
  • A certified and supported version of the database with Oracle EBS R12.1.3 
  • Recent CPU / PSU database patches  
  • Recent CPU and recommended patch levels for all associated Oracle technology 
  • The latest certified and supported version of their current operating system 
  • Java Web Start 
  • Oracle Corporation’s Sustaining support & maintenance services 
  • Subject to a Claremont Health Check and remediation of any underlying non-conformities  
  • Core HR, Employee and Manager HR Self Service, Oracle Time and Labour, Oracle Learning Management, Compensation Workbench, Advanced Benefits, and iRecruitment HR modules of Oracle EBS 
  • Oracle Payroll for the storage of payroll data for integration and reporting. Explicitly excluding the processing of payroll data for payment and legislative purposes 
  • GL, AP, AR, CE, FA, IBY, OIE, IEX, ZX, Purchasing, Procurement, and Order Management financials modules of Oracle EBS 
  • Custom configuration and customisations in the modules above including workflow, AME, OAF , and associated integrated reporting 

What is excluded?

  • Oracle Payroll legislative patches and the processing of payroll for the payment of employees 
  •  Java compatibility with browser, desktop, operating system, or third-party integrations and tools 
  • 3rd party products not certified for the unsupported version of Oracle EBS 
  • Security fixes that are outside the supported DB and OS versions 
  • Fixes where the Oracle source code is unavailable, however, Claremont will endeavour to provide a workaround 

Extended Managed Services

Our Extended Managed Service is for Oracle E-Business customers who remain on Release 12.1 beyond 31st December 2021. It provides a cost-effective solution to the gap created by the end of Premier Support.

Benefits of
our service

  • Organisations retain access to full EBS support for R12.1 and will also have the ability to upgrade beyond 2021

  • Investment in a R12.2 upgrade can be avoided or delayed

  • No time limits on R12.1 Claremont Extended Managed Services – organisations may remain on R12.1 indefinitely

  • Core EBS modules supported (see scope, except Payroll)

  • Support delivered via a proven Managed Service framework backed by meaningful SLAs

  • Flexibly combine with any of Claremont’s other EBS Managed Services

Some Of Our Case Studies

arquiva

Rapid Migration of Arqiva’s Oracle E-Business Suite

Arqiva a leading UK communications infrastructure company using Oracle E-Business Suite (EBS) to manage its payroll for employees and pensioners. Their Managed Service contract was ending imminently, and they required a provider who could design a new payroll process to support both legislative and business change as well as undertake their EBS Managed Service.

Read more

The European Bank Safeguards its Oracle Applications with Claremont's Security Solution

The EBRD makes extensive use of Oracle technology for its three hundred separate databases. A security audit identified that changes were required to ensure these Oracle systems were kept secure. Claremont designed and implemented a solution that would connect all ERBD’s Oracle databases to its corporate identity solution – Microsoft Active Directory (AD) – where its users’ network logons were stored. This would ensure that Oracle users were authenticated against AD, password maintenance was enforced, and each user required only one username and password for multiple applications.

Read more
european bank

Our Datasheets

Oracle E-Business Extended Support Datasheet

Learn More

Oracle EBS R12.1 Support ended in December 2021, customers running R12.1 will potentially face a drop in their support services. Our Extended Managed Services bridges the gap and keeps you up to date.

Managed Services for Oracle’s Cloud Applications

Learn More

Cloud Applications change organisations’ support requirements, bringing new and unique challenges. To address these, Claremont introduced our Managed Services for Oracle Cloud Applications.

Managed Services Datasheet

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Claremont's award winning Managed Services provides customers with consistent first class support for their Oracle technology, and an approach that's defined by the customer’s business needs.

Get in Touch Today

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Contact Us

enquiries@claremont.co.uk

 

Guildford Office

1 Farnham Road,
Guildford,
Surrey, GU2 4RG
T: +44 (0)1483 549 004

Newcastle - Registered Office

Rotterdam House,
116 Quayside,
Newcastle upon Tyne, NE1 3DY
T: +44 (0)191 206 4152

 

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