Oracle DBA Database Managed Services
Many customers utilise Oracle technology as the database platform for bespoke applications or third-party products. Claremont provides first-class Managed Services to look after these elements of your IT estate.
From database “housekeeping” tasks to designing high availability architecture models, our team delivers you a tailored result that fits your business needs. Claremont’s Oracle DBA Database Managed Services brings full lifecycle maintenance and support of your database products that keeps your business operating smoothly and efficiently.
What you can
expect from us
Incident Management, with response and resolution SLAs.
Genuine Problem Management, proactively getting to the root causes of issues and providing solutions to these.
Change Management that ensures all of your small change work is handled in an effective and efficient way.
24x 7 monitoring and proactive support.
Performance Management, i.e. tuning, diagnostics, high availability testing and disaster recovery.
Some Of Our Case Studies
Suffolk County Council Case Study
Suffolk County Council is a long-term user of Oracle technology, with established and mature databases supporting many of its critical systems. In the last ten years, the public sector has been subject to demanding budget cuts and Suffolk County Council has been faced with significant challenges to maintain support for critical services to the local community. In 2017, it was clear that under-supported systems required a Managed Services approach and technical support from an experienced external provider.
Delivering Effective Service Management To Aculab
Aculab utilises the Oracle E-Business Suite as a true Enterprise Resource Planning (ERP) system within their business. Their previous Oracle DBA supplier was failing to meet SLA’s and aspects of the service had deteriorated, so Claremont was effectively given just 10 days to take over Aculab’s Oracle DBA Services. The transition was completed smoothly and without any impact on support systems with Claremont’s proactive services identifying and addressing a number of long-standing performance related issues.