The tenancy management solution focused on a master room ‘availability matrix’ able to offer and track all room bookings. Room attributes such as size and orientation are held against each room allowing selection based on preference.
Bookings made against an offering were translated into a contract used to bill the customer. Integration with the planned maintenance solution came through capturing bookings against child room instances to the master room assets. Further functionality provided ability to terminate bookings early, generating termination charges/credits at the point of termination as well as managing customer room moves, inspections, check- ins/outs and damage charges.
Integration with the core Financials modules, including managing delinquencies through Advanced Collections, allowed all associated core operational and financial back-office processes to be managed.
Planned Maintenance
The planned maintenance solution was implemented using Oracle Enterprise Asset Management (EAM). This allows Unite Students to generate work items against all plant and property throughout their portfolio. Desktop and tablet-based access was developed for maintenance staff to allow access to work items.The planned maintenance solution is currently being used by over 50 maintenance staff throughout Unite Students property network.