HIGHLIGHTS
"Claremont, along with their partner Applaud, have helped to transform our People Services. Since the Applaud implementation four years ago, the enhanced experience continues to prompt positive feedback from our staff and ROI has been delivered to our organisation.”."
Jackie Noorden
People Operations Director
The National Trust for Places of Historic Interest or Natural Beauty, commonly known as the National Trust, is a charity and membership organisation for heritage conservation.
Founded in 1895, over the last 125 years, they’ve grown to become Europe’s largest conservation charity, caring for historic properties and areas of beautiful countryside.
As a business, it is built on its people; from those who are within the properties to those running business functions.
In 2012, the National Trust introduced a new internal HR system called MYplace, to streamline current HR processes and help manage a workforce of approximately 14,000 employees.
The platform consisted of the following Oracle e-Business suite modules:
The deployment was successful, and the National Trust realised many administrative benefits of having an integrated, centrally run HCM system.
However, they came across some common problems:
Another trouble spot was iRecruitment. This was deployed as an external job board for candidates to view National Trust vacancies and apply for jobs.
Poor usability, errors and an unbranded experience caused candidates to abandon the ‘apply for a job’ process. It was also not possible to search for vacancies or apply for jobs using mobile devices.
Key performance indicators like Time to Publish, Time to Offer and Time to Hire were below expectations and candidate numbers were falling. Improving the candidate experience became a critical priority, especially with the volume of seasonal recruitment.
Having invested long term in Oracle HCM, the National Trust were keen to realise their original return on investment so, as part of a larger organisational strategy focused on empowering their people, the National Trust HR team embarked on a large HR transformational project which included increasing the accessibility, usability and capability of their people systems.
Claremont, along with its partner Applaud, the Oracle HR specialist, have been helping Oracle HCM users for many years and so understand how user’s needs have evolved.
Applaud is driven by a mission to create HR technology that focuses completely on the employee, resulting in technology that basically gives employees the same exceptional experiences at work as those outside of work.
Back in 2015, Claremont integrated Applaud’s modern and technologically advanced Self-Service application, enabling employees and managers to use a fresh and intuitive interface, complemented by native mobile and tablet applications. And with Applaud’s module sitting on top of an existing implementation of Oracle HCM, there was no disruption, with a seamless integration resulting in the demands of the modern HR user being adaptively met.
The original implementation of Applaud HR required no upgrades, no interfaces and no disruption as the system used the existing setup like AME rules, flex fields, user hook validation and more to deliver a next generation experience.
Once implemented, all 14,000 National Trust employees used the self-service facility, delivering significant business benefits, such as cost and time savings.
Four years on from the initial implementation, staff at all levels continue to rely on the functionality and reliability of the software.
As a result, the intuitive user interface has empowered managers and employees to be responsible for their own data, dramatically improving data quality. And with over 180% increase in logged annual leave and over 130% increase in logged sick leave over the past four years, manager’s now have much better management information.
The organisation as a whole has a clear 360-degree view of employee and absence data from an integrated HCM module that is reliable, regularly updated and has transformed National Trust’s HR function.
Plus, with the ability to produce more accurate business intelligence, National Trust has seen an overall improvement in its operation, with a positive boost to employee engagement and a reduction in absenteeism.
Riverstone was facing the ongoing costs of maintaining an ageing Oracle E-business Release 11i system, as well as the potential costs and complexities in upgrading existing customisations to R12. Riverstone made the decision to implement ERP Cloud and commissioned Claremont who undertook the implementation. Within six months, Riverstone’s ERP operations had moved from Oracle E-Business Suite to a new, future-proofed, robust and scalable, cloud-based system.
The National Trust has a 360-degree view of employee and absence data from an integrated HCM module that is reliable, regularly updated and has transformed the National Trust’s HR function.
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