In an unexpected move, Oracle has reset the clock on E-Business Suite support and development, extending its life beyond 2030. A recent Gartner report What Oracle ERP Customers Need to Know About Oracle Cloud Applications– backs this up: “Oracle’s on-premises suites are not at the end-of-life stage. In fact, Oracle receives the majority of its software license revenue from customers paying for maintenance of, and new sales of, its on-premises products.”

Unless you have a compelling reason to move to Oracle’s Cloud Applications, it makes sense to work your E-Business Suite investment. Here’s what you should be doing to get the most value.

 

Take the long view

Customers tell us that they’ve made significant investments in EBS and its replacement is not a business priority. Oracle’s recent announcements show there’s plenty of life left: a major upgradeis scheduled for 2019 and the current version is already fully supported for another 5 years to 2023.

The rate of Cloud uptake may explain why. Gartner says: “Oracle has approximately 14,000 on-premises customers, and states that it has sold over 5,000 cloud licenses… EBS should be a perfectly viable product for at least the next seven to 10 years. For customers that have EBS and are happy with it, there is no need to rush to replacement.”

Clearly, many customers are taking a cautious approach to Cloud. “Wait and see” is a sensible approach. Why commit to a decision now if it’s not required by the business?

However, if you’re not careful, “sweating the asset” can become “do nothing”, resulting in a system that increasingly doesn’t deliver for business needs. A better strategy is required to meet the following challenges:

  • Increasing costs of Oracle support. The costs and challenges of recruiting, retaining and training specialist in-house teams are growing.
  • Where a support provider is used, they often don’t deliver proactivity, improvements and value for money.
  • Not getting ROI from the system. Often because it’s not being used effectively.
  • How do you ensure the system stays relevant and supports a changing business?
  • IT departments can get stuck delivering business-as-usual support rather than supporting transformations in IT and the wider business.
Claremont’s Managed Services slashed the annual Oracle support bill by 48% at Global Switch.

Make positive changes

If staying with EBS makes business sense, there are two specific initiatives that can help reduce costs, optimise business processes and improve the experience for users:

  • Team changes or re-deployment

It’s essential to ensure you have the right people, with the right skills, to support and develop EBS for the coming years. There is a skills shortage across the whole Oracle EBS market: the skills we have are becoming rarer and more expensive.

Businesses need to re-think the current structure and use of internal Oracle support teams.  Can you attract and retain sufficient numbers of staff with the right skills? More fundamentally, should you be attempting this for an ageing system with a limited lifespan?

If you’re already using a managed service provider (MSP), now is the time to make a strategic decision for the years ahead. Is your current MSP delivering the proactivity, strategic advice and cost savings that would benefit your business? Moving to Claremont, for example, would give you access to a partner with the vision and capability to evolve EBS in line with your business needs.

  • Functional optimisation

Whether it’s improving a business process or the user experience, optimising your current system to ensure it continues to meet the demands of your business is crucial. This can quickly lead to tangible benefits, most notably reduced costs and increased user adoption. Our implementations of Applaud Solutions for Oracle HCM have made such significant improvements to users’ experiences, including mobile deployment, that system adoption and data quality materially increases.

Don’t go it alone

The most efficient way of sweating your EBS asset is by engaging the services of an MSP. But it’s essential to choose one, such as Claremont, that has a proven track record of delivering proactive support and system improvements, not just simply fixing issues. Our approach offers a way to deliver the benefits of working your asset while mitigating the risks, including:

  • Maintaining and evolving your Oracle EBS system: keeping it relevant to your business, secure, available and reducing incident volumes through proactive support.
  • Reducing costs of hosting and/or supporting Oracle.
  • Avoiding the investment required for comprehensive in-house support.
  • Enabling staff to be re-deployed to deliver business change rather than business-as-usual activities.
Claremont implemented a new, award-winning recruitment website for the National Trust that has significantly increased the number of application for jobs.

Why choose Claremont?

  • On average, customers save 51% when moving to Claremont’s managed services. We are unique in helping bridge the EBS capacity and skills gaps in your IT department while also evolving and improving your Oracle EBS system and its support.
  • We provide a better service. Over the last 12 months, our customers rated us as Excellent (“exceeded expectations and definitely recommend”) in monthly reviews. Clients see increasing business benefits from their systems thanks to our services which also include:
  • Any combination of functional, technical, DBA and Cloud hosting services – delivered remotely and on-site by teams of UK-based Oracle experts.
  • Fix on fail services with SLAs for incident resolution as well as response.
  • Proactive service that delivers continual service improvements.
Claremont’s Managed Services saved PPL £500k over 3 years while also increasing their Oracle hosting resources.

Follow our risk-free roadmap

We understand that moving your Oracle support can seem difficult. Claremont’s “road map to a positive Oracle future” takes away that hassle and risk:

  1. Free system assessment and health check. Advice and guidance from Claremont’s experts.
  2. Free service transitions. A comprehensive, risk free transition.
  3. Try before you buy. Pilot our managed service and cancel with no penalties.
  4. On-going managed service. Delivered in partnership for long term benefit.

Claremont offers the best in Oracle functional, technical and hosting managed service support. If you have any questions or would like further information please get in touch today.

By Author

Jonathan Stuart

Managed Services Director

Jonathan is Claremont’s Managed Services Director, responsible for the development and delivery of our Oracle support and hosting services. He joined Oracle Corporation in 1995 and became a Senior Consultant specialising in Oracle E-Business Suite technology before leaving to work for leading Oracle practices in Edenbrook and Hitachi. He has specialised in Managed Services for over 10 years and joined Claremont in 2011 to establish our Managed Service practice.

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