The service provider industry has become increasingly focused in recent years on delivering an optimum level of service to the customer whilst ensuring that costs of dealing with customer enquiries, managing customer entitlement information and generating service related bills is minimized . At the same time, where service providers lease their equipment, providers have found there has been a strong emphasis placed on delivering operational efficiencies in an increasingly competitive equipment leasing industry

This whitepaper and associated presentation is intended to explain to users how the current Oracle Contracts functionality can be integrated to help manage a service provider’s equipment service and leasing operations.