“The Cloud changes everything”: such statements are commonplace today, and this is a good summary of the impact of Cloud Applications – any applications, not just Oracle’s. Cloud can deliver a paradigm shift that brings many positive changes. The same is true for application support.
But while Cloud Applications change organisations’ support requirements, they don’t remove the need for such a service. While some support needs, e.g. hosting, are gone Cloud brings new requirements and unique challenges. To address these Claremont introduced our Managed Services for Oracle Cloud Applications.
Background, Requirements and Challenges
Over the past 20 years many organisations modernised their back-office systems. They moved to integrated platforms, e.g. ERP, that enabled the redefinition of business processes. Cloud delivery now offers organisations a new generation of applications that addresses some of the previous generation’s challenges. These include: inflexible licensing models; specialist technical skills for systems hosting and support; limited support for mobile devices; and outdated user interfaces.
Claremont Managed Services
Claremont’s Managed Services practice already delivers something unusual: a combination of better services and lower costs unmatched by alternative providers. That’s one reason why many organisations choose Claremont Managed Services (80% of customers switch from other providers).
Our dedicated team of the very best Oracle functional and technical support consultants share a passion for support delivery. We give them the time, space and freedom to deliver excellent support to our customers. Backed with effective ITIL V3 processes and state-of-the-art infrastructure, they deliver faster fixes, better quality solutions, are genuinely proactive and strive for continuous improvement. Most of all, we work in partnership with customers to ensure our support enables their Oracle systems to deliver their business requirements.
The new cloud-based system is outstanding and supports our IT Strategy. Claremont has set us up for future growth and better business. We are seeing the benefits already.