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21 Dec 2020

Claremont's review of the year by Mark Vivian, CEO

Mark Vivian

As we come to the end of what has been an extraordinary year, I would like to take this opportunity to personally thank our clients for your continued custom and support during 2020.

I’m happy to report that Claremont has continued to go from strength to strength during this challenging period. We are delighted to have been able to renew existing long-term relationships with current customers and expand our portfolio by delivering services to a number of new customers. It’s been great to welcome on board a number of new employees into the Claremont family, adding to our exceptionally talented team.


It’s been a significant year of development for Claremont. Earlier this year, we completed our ISO27001 accreditation, confirming our information security credentials. We also achieved our first ever listings on G-Cloud, meaning better access to our services for public sector procurement teams. 

Best Award

Our overall monthly customer satisfaction score reached new peaks on no fewer than four occasions, as our customers recognised the work of the team, who responded exceptionally well in the face of demands caused by the pandemic. We were also honoured to collect our best ever haul at the UKOUG Partner of the Year awards, picking up an award in each of the six categories for which we were shortlisted. These awards are particularly cherished by the team, because they are voted for by our customers. 


Great people deliver great service. We were absolutely thrilled to be awarded Investors in People Platinum this year. Platinum is the highest level of accreditation, awarded to less than 2% of organisations assessed, and means that policies and practices around supporting people are embedded in every corner of the business. In addition, we picked up the Better Health at Work Bronze award in recognition of the work that the team has done in promoting both physical and mental health during this challenging year.  

As CEO of Claremont, I could not be more proud to represent a company that continues to drive excellence within the industry, not just for our clients, but also for our employees.

Wishing you all a healthy, happy and prosperous 2021.

Mark Vivian

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CEO, Claremont


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