Claremont delivers reactive and proactive Oracle DBA services to Aculab. By working in close partnership with their functional support staff, Claremont ensures Aculab has a comprehensive and joined-up Oracle support solution. While there is unlimited fix-on-fail support, backed by the UK Oracle market’s most comprehensive SLAs, Claremont endeavours to focus on proactive support.
Effective Incident and Problem Management ensures issues are fixed quickly and do not reoccur, while proactive services prevent unnecessary Incidents and keep the system up-to-date. The delivery of these services is underpinned by Claremont’s simple but very effective strategy of only employing highly experienced consultants who are dedicated to the support role.
Claremont delivered a fast and effective transition to move Aculab to the new support service. Time pressures dictated that the transition was delivered in 10 days, but this was completed without any impact on systems support. The transition was managed by the Service Manager and lead DBA that Claremont had assigned to Aculab, and they were supported by the entire DBA team.
Within the first few months of going live with Claremont, our proactive services detected a number of performance-related issues.