Claremont

Managed Service Offerings

We offer a wide range of on-going support and development options for clients running Oracle-based systems, from entry level support to 24x7 operations. Our bespoke services enable customers to specify the necessary scope of services, hours of support, the location and the response and resolution times. Our services are extremely flexible and we tailor the scope and SLA of each service to meet clients needs. Claremont's services include:

Functional Capability

Services

Oracle Finance Management

Project Management

Supply Chain and Procurement

Human Capital Management

Lease and Finance Management

Property Management

 Resolution of Oracle E-Business incidents against an SLA
Proactive work to prevent errors and incidents, i.e.
Problem Management
"How to" advice and guidance
Active management of Oracle Service Requests (SR)
Investigation of data corruption and lack of integrity
Advice on best-practice and use of the applications
Advice on accepted and proven workarounds
Health checks to ensure readiness for key processes,
e.g. year end

Technical Support Services

Resolution of Incidents against an SLA

Support for existing customisations and enhancements, ranging from standalone reports and interfaces to complete custom systems

New development work and customisations

Enhancement and maintenance of bespoke programs including reports, forms, interfaces and workflows

Database Administration Services

Resolution of Oracle database and technology stack incidents against an SLA

Regular manual and automated diagnostics checks and reports

Proactive maintenance to minimise incidents and unscheduled downtime

Performance monitoring and tuning

Comprehensive maintenance, e.g. space management, object management, etc

Backup & recovery management

Change control and release management

Reactive and proactive application of patches and upgrades to fix problems and maintain up-to-date systems

System recovery

Environment Management and Cloning

Strategic architecture planning

System Administration

Support and maintenance of System Administration areas, including:

Users
Responsibilities
Printers
Menus
Value Sets
Flexfields
Cross Validation Rules
Folder Administration
Document Sequencing
Audit Trail
Concurrent Programs

Hosting and Operating System

Hosting and maintenance of all hardware (servers, storage, network, backup, etc):
Customer-provided hardware by Claremont
Provision of all hardware by Claremont

Secure, resilient Tier III/IV data centres

Oracle Enterprise Linux, Oracle Solaris and Oracle VM

Availability and incident-based SLAs

Incident resolution and problem management

Full OS and server administration

Proactive and reactive patching and upgrades

Backup and recovery

Flexible Disaster Recovery, including geographically distant solutions

Managed Services