Claremont - We took a step back and looked at the Oracle managed services marketplace. We saw a mature market with a lack of excellence and innovation. Since then we have shaken up the market with high quality services, original thinking, attention to detail and a passion to exceed customers’ expectations.

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Managed Services - Unparalleled attention to detail and commitment to exceed expectation

We took a step back and looked at the Oracle managed services marketplace. We saw a mature market with a lack of excellence and innovation. Since then we have shaken up the market with high quality services, original thinking, attention to detail and a passion to exceed customers’ expectations.

But everyone promises quality, so look at the facts – 80% of the customers who enabled our rapid growth came from competitor services. And in our monthly customer satisfaction surveys we score an average of 92%. Not all Oracle managed services organisations are the same.

Our strategy is simple: Employ the best Oracle E-Business Suite and Oracle technology consultants who have a passion for support delivery; support them with effective ITIL processes and infrastructure; and give them the time and space to deliver to their customers. Simple but effective. Faster fixes, better quality solutions, genuine proactivity and continuous improvement.

Our promises are backed by the UK’s most comprehensive Oracle support Service Level Agreements (SLAs). We guarantee the time to fix incidents, not just respond to them, and we provide business-oriented SLAs for things such as availability, security and performance. If we fail we’ll pay you service credits or you can walk away, but no-one ever has!

"Selecting Claremont to support our CRM system has turned out to be one of the best procurement decisions we have made in recent times: They employ good people and have been completely committed to our mutual success."Sarah Flannigan, Chief Information Officer, National Trust, 2013

Read our Managed Services datasheet

Read our National Trust case study

 

To discuss how Claremont can help you start to add more value with your Oracle E-Business technology, contact us.

Unrivalled Managed Services

  • UK's leading Oracle managed services provider - just ask our customers
  • Highest quality support delivered by dedicated Managed Service analysts
  • Flexible services dovetail with customers' in-house staff
  • Full outsource option removes the responsibility for running Oracle
  • Proactivity, consistency and partnership built-in; never just "keeping the lights on"

Service Management

  • Quality support requires effective service management
  • Claremont provides named, delivery-focussed Service Managers
  • The UK's most comprehensive Oracle SLAs, including guaranteed resolution times
  • ITIL-based Incident, Problem, Change & Release management
  • Meaningful monthly reporting and service meetings

Oracle Hosting

  • High quality and flexible hosting options
  • Claremont leased or customer-owned hardware
  • Purpose-built UK data centres exceeding the Tier III specification
  • Geographically remote disaster recovery solutions
  • Standalone or part of a wider Managed Service
  • Flexible approach to CEMLIs, data and servers - it's your system

Functional Support

  • Support for all Oracle E-Business Suite modules: Financials; Supply Chain; Procurement; HCM; Asset Management
  • Unlimited reactive support to fix incidents
  • "How to…?" questions help users' day-to-day Oracle usage
  • Problem management to identify and resolve underlying issues
  • Proactive support to maintain & improve processes & effectiveness

Database Administration

  • Unlimited monitoring, reactive support & patching
  • Proactive support to maintain availability, security & performance
  • Patching to maintain up-to-date systems
  • Environment management & cloning
  • Capacity & architecture management
  • Technology upgrades

Customisations Support

  • Support for customisations & bespoke elements - "CEMLIs"
  • Fixing Incidents, e.g. data stuck in interfaces
  • Fixing Problems, e.g. interfaces mishandling certain records
  • Bespoke modules, interfaces, PL/SQL, reports, forms & Java
  • Fixed price or call-off, backed by comprehensive SLAs

Licence Management

  • Ensuring customers' benefit from effective Oracle license management
  • Maintaining compliance and avoiding unexpected costs
  • Maximising return on investment - sweat your Oracle assets
  • Minimising Oracle license and support costs
  • Proactive license management driven by Claremont

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