Claremont - Our Managed Services ensure organisations retain control and visibility into the management of their business systems but enjoy the benefits of a first class service.

Managed Services

Claremont offers a comprehensive set of Oracle Managed Services which are delivered from our Customer Management Centre in Newcastle. Services are delivered by highly experienced Oracle experts working to processes based on ITIL V3 good practice. We dovetail with in-house teams to ensure customers enjoy seamless support, regardless of whether Claremont is filling a niche gap or delivering an end-to-end service.

Our Managed Services ensure organisations retain control and visibility into the management of their business systems but enjoy the benefits of a first class service which can deliver:

• Consistent and reliable high quality services at a lower cost than using internal resources or contract staff
• Service Level Agreements (SLAs)
• Quicker resolution of incidents leading to less downtime, reduced costs and increased efficiency
• Fewer incidents and improved system usage resulting from comprehensive problem management of underlying issues
• Continuous Improvement in the usage of Oracle E-Business, ensuring that investment is optimised
• Reduction of personnel based risks such as holiday/sickness/leaving
• Reduced headcount and/or enable employees to focus on higher level tasks that add business value
• On Demand access to a wide range of Oracle skills that would be impossible to recruit and retain
• Flexible access to specialist support & services
• Manageable and affordable 24x7 support & management of mission critical applications
• On-site days and call-off arrangements for small change work

Managed Service Components for Oracle

Claremont offers the following Managed Service components for Oracle products and these are combined to deliver the custom service required by our customers:

• Oracle E-Business Suite Functional
• Technical (extensions and enhancements)
• Database Administration
• System Administration
• Hosting and Operating System (Oracle Solaris and Linux)

"Progress has been good and we went Live on Monday...The team at Claremont have been fantastic in achieving this point and I must commend their patience and resilience in the face of 'Spire Challenges'!"David Owen, Head of Technical Services & IT, Spire Payments (2012)